In-person guest check-in for a holiday rental, apartment, villa or other short-term accommodation.
The representative attends the property at the agreed daytime arrival time.
Guest identity or booking details may be checked against the information provided by the property owner or manager where required.
The guest is given access to the property and the agreed set of keys, access cards or remote controls.
Basic information about entering and securing the property can be provided during the handover.
Where instructed by the owner, basic information about Wi-Fi, air conditioning, appliances, parking, waste disposal or other property features may be explained.
The service does not include a detailed concierge service, tourist assistance or planning of the guest's stay.
The representative may confirm completion of the check-in to the owner or property manager.
Any obvious issue noticed at the property during check-in may be reported to the owner.
Cleaning, linen preparation, maintenance and repair work are not included.
Guest registration, statutory reporting or other accommodation-operator compliance procedures are included only where specifically agreed as part of the service.
Waiting time caused by delayed guest arrival beyond the agreed allowance may be charged separately.
A second attendance caused by incorrect arrival information, guest delay or unavailable access is charged separately.
Airport or station transfers, luggage transport and personal transport services are not included.
Emergency assistance after completion of the check-in is handled as a separate property call-out or guest-support service.
