Coordination of 1 repair, maintenance or contractor visit for a specific issue at a residential or holiday property.
The service is suitable when the owner is away or prefers Home Guardy to organise communication with a local technician or service provider.
The owner provides the available information about the issue, including photos, videos or previous reports where relevant.
The problem description and available information are communicated to the selected contractor or service provider.
A suitable appointment time is coordinated between the owner, property access arrangements and the contractor.
Basic communication regarding arrival time, access requirements and the reported problem is included.
Where required, the owner may be informed of the contractor’s estimated price or quotation before work proceeds.
Approval of paid work remains with the owner unless a separate spending authority has been agreed in advance.
The contractor’s labour, call-out fees, materials, replacement parts and other direct repair costs are not included in the coordination fee.
Home Guardy does not provide technical certification or guarantee the contractor’s diagnosis or workmanship under this coordination-only service.
Technical supervision, inspection of completed work and formal acceptance of repairs are not included unless separately booked.
Attendance by a Home Guardy representative during the contractor visit is not included and can be booked as an access-supervision service.
Additional contractor visits, follow-up appointments or coordination of further work are charged separately.
Emergency situations requiring immediate attendance may be handled under the emergency property call-out service.
After the visit, available information from the contractor may be passed to the owner for further decision-making.
