Pre-arrival preparation of an apartment, villa, second home or holiday rental before the owner or guests arrive.
The service is carried out according to an agreed checklist provided by the owner or property manager.
The property may be opened and aired where weather and security conditions allow.
Shutters, blinds or curtains may be opened or adjusted according to the agreed instructions.
Existing electricity, water, air conditioning, heating or other accessible systems may be switched on or adjusted where specifically requested and safe to do so.
The service does not include activation of disconnected utilities, technical repairs or modification of electrical, plumbing, heating or air-conditioning systems.
A basic visual check of accessible rooms may be carried out to identify obvious problems before arrival.
Visible leaks, unusual odours, obvious damage or other noticeable issues may be photographed and reported to the owner.
Selected lights, air-conditioning settings or other basic property controls may be prepared according to the owner's instructions.
Basic placement of existing household items can be carried out where this forms part of the agreed setup checklist.
Professional cleaning and turnover cleaning are not included unless separately booked.
Linen change, bed preparation and towel setup are separate services unless specifically included.
Purchase or delivery of groceries, welcome products or consumables is not included unless separately arranged.
Repairs, maintenance work, replacement parts and specialist contractor visits are charged separately.
After setup, the property is left according to the agreed arrival instructions and a brief confirmation may be sent to the owner or property manager.
